Terms and Conditions

Terms governing the use of the Medical Logistics Houston website and requests for medical courier and healthcare logistics services.

Website use, service requests and transportation terms

These Terms & Conditions govern your use of the Medical Logistics Houston website and your submission of inquiries, quote requests and service requests. By using this website, you agree to these terms.

Website Information: Information provided on this website is for general informational and business purposes. Service descriptions do not constitute a guarantee that a particular service, delivery timeframe, vehicle, courier or transportation solution will be available for every request.

Service Requests & Quotes: Submission of a contact form, quote request or service inquiry does not create a transportation agreement or guarantee service. Service is subject to availability, acceptance of the request, shipment requirements, pickup and delivery locations, timing, pricing and any additional terms communicated for the requested service.

Customer Responsibilities: Customers are responsible for providing accurate shipment information, addresses, contact information, delivery instructions, handling requirements and other information necessary to perform the requested service. Customers are also responsible for properly preparing, packaging, labeling and identifying materials for transportation as applicable to the shipment.

Medical & Sensitive Materials: Customers must disclose relevant transportation, temperature, handling, security or documentation requirements before pickup. Materials requiring specialized handling may be accepted only when appropriate transportation arrangements have been established. Do not submit patient medical records, protected health information or sensitive clinical information through general website forms unless specifically instructed to use an appropriate authorized method.

Pickup & Delivery: Pickup times, delivery estimates and service windows may be affected by traffic, weather, facility access, incorrect information, delays at pickup or delivery locations, emergencies and other circumstances outside reasonable control. Any specific service commitments will be based on the terms established for the individual transportation request.

Prohibited or Restricted Shipments: Medical Logistics Houston reserves the right to decline shipments that are improperly packaged, unsafe, unlawful, inadequately documented, outside available transportation capabilities or otherwise unsuitable for the requested service.

Pricing & Payment: Pricing may vary according to distance, service level, urgency, route frequency, shipment requirements, handling needs and other operational factors. Applicable pricing and payment requirements will be communicated as part of the quote or service arrangement.

Third-Party Services: This website may contain links to or utilize services provided by third parties. Medical Logistics Houston is not responsible for the content, availability or independent practices of third-party websites or services.

Intellectual Property: Website content, including text, graphics, branding and other materials, may not be reproduced, distributed or used for commercial purposes without authorization, except as permitted by applicable law.

Limitation of Website Liability: Medical Logistics Houston makes reasonable efforts to maintain accurate website information but does not guarantee that all website content will always be complete, current or error-free. To the extent permitted by applicable law, Medical Logistics Houston is not responsible for damages arising solely from reliance on general information presented on this website.

Changes to These Terms: Medical Logistics Houston may update these Terms & Conditions periodically to reflect changes in our website, services or business practices. Updated terms will be posted on this page.

Effective Date: September 6, 2026

Questions regarding these Terms & Conditions may be submitted through our Contact Us page.